Privacy Policy

Effective Date May 7, 2024 / Last Updated: July 1, 2026

This Privacy Policy describes how The Twisted Fork, LLC, doing business as The Twisted Fork Culinary Classroom (“we,” “us,” or “our”), collects, uses, discloses, and protects your information when you visit twistedforkpcb.com (the “Site”), register for or purchase a class, submit a class waiver, or otherwise interact with us (collectively, the “Services”).

By using the Site, making a purchase, or submitting a form, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information received from third parties.

Information You Provide Directly

  • Account information: name, email address, and password when you create an account.
  • Order and billing information: name, email address, billing address, phone number, and the classes or gift cards you purchase.
  • Payment information: payment card details. We do not store full payment card numbers on our servers. Payment data is collected and processed directly by our payment processor (see Section 5). If you choose to save your payment information for future purchases, it is stored in tokenized form by our payment processor, not by us.
  • Class waiver information: to attend a class, we require a completed Adult Cooking Class Hold Harmless Agreement, Waiver, and Release (or the applicable minor waiver). This form collects the participant’s name, email address, mailing address, the class name and date, the date completed, whether the participant is under 18, and the participant’s electronic signature.
  • Emergency contact information: as part of the waiver, we collect the name, phone number, and relationship of an emergency contact. This is personal information about a third party. If you provide someone else’s details, you confirm you are authorized to do so, and we will use that information only to contact them in the event of an emergency.
  • Medical-treatment authorization: the waiver includes your authorization for us to seek medical treatment on your behalf in the event of an injury or emergency during a class. We do not collect detailed health records through the waiver form.
  • Communications: any information you provide when you contact us by phone, email, or our contact form.

Information Collected Automatically

When you visit the Site, we and our service providers automatically collect:

  • Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
  • Cookies and similar technologies: used to operate the Site, remember your cart and preferences, and measure traffic. See Section 4.
  • Server logs: standard web server logs generated by our hosting environment.

Information From Third Parties

We may receive transaction confirmations, fraud-prevention signals, and limited billing details from our payment processor to complete and verify your orders.

2. How We Use Your Information

We use the information we collect to:

  • Register you for classes and process, fulfill, and manage your orders and account.
  • Administer class waivers and the activities to which they relate.
  • Contact your emergency contact and authorize medical treatment if an injury or emergency occurs during a class.
  • Process payments and prevent fraudulent transactions.
  • Communicate with you about registrations, orders, support requests, and class updates.
  • Operate, maintain, secure, and improve the Site.
  • Analyze usage and measure the effectiveness of our content and marketing.
  • Comply with legal obligations and enforce our terms and agreements.
  • Send marketing communications where permitted, which you may opt out of at any time.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to run the Site and understand how it is used.

  • Essential cookies are required for core functionality such as your shopping cart, account, and checkout.
  • Analytics cookies help us understand site traffic and usage.

We use the following analytics and tag-management services:

  • Google Analytics — collects information about how visitors use the Site (such as pages viewed and session duration) to help us measure and improve performance. See Google’s policy at https://policies.google.com/privacy.
  • Google Tag Manager — manages and deploys the tags and scripts used on the Site, including the analytics tags above.

You can control or disable cookies through your browser settings, and you may opt out of Google Analytics using Google’s browser add-on at https://tools.google.com/dlpage/gaoptout. Disabling cookies may affect Site functionality.

4. Payment Processing

Purchases on the Site are processed through WooCommerce using WooPayments, which is powered by Stripe.

When you make a purchase, your payment information is transmitted directly to and processed by Stripe. We do not collect or store your full payment card number. If you choose to save your payment information for future purchases, it is stored securely in tokenized form by Stripe. Stripe processes your payment information in accordance with its own privacy practices and applicable payment-industry (PCI DSS) standards. You can review Stripe’s privacy policy at https://stripe.com/privacy.

WooCommerce stores your order details (such as the classes purchased, order total, and billing information) so that we can fulfill and manage your orders.

5. How We Share Your Information

We do not sell your personal information. We share information only as described below:

  • Service providers and platforms that help us operate the Services, including:
    • WordPress and our hosting provider (Site operation and server infrastructure)
    • WooCommerce (ecommerce store and order management)
    • Gravity Forms (class waiver and contact form submissions)
    • WooPayments and Stripe (payment processing)
    • Google Analytics and Google Tag Manager (analytics and tag management)
  • Medical and emergency responders, where necessary to obtain medical treatment or respond to an emergency during a class, consistent with the authorization in the waiver.
  • Professional advisors such as accountants, lawyers, and insurers, where reasonably necessary, including in connection with a claim relating to a waiver.
  • Legal and safety purposes: to comply with applicable law, respond to lawful requests, enforce our agreements, or protect the rights, safety, and property of our company, our participants, or others. Waiver records may be disclosed where relevant to a legal claim or required by law.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain personal information for as long as needed to provide the Services, fulfill the purposes described in this Policy, and comply with our legal, accounting, and reporting obligations. Signed waiver records and related transaction records may be retained for an extended period consistent with applicable statutes of limitations and our insurance and legal requirements. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. Payment data is handled by a PCI-compliant processor. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Site and its marketing are directed to adults. We do not knowingly collect personal information from children for our own marketing purposes.

We do, however, offer classes and camps in which minors may participate. Where a participant is under 18, the class waiver and any related personal information (including the minor’s name and emergency contact details) must be completed and submitted by a parent or legal guardian, who consents to our collection and use of that information for the purpose of registering and supervising the minor’s participation. A parent or guardian may review, update, or request deletion of their child’s information, subject to the retention obligations described in Section 6, by contacting us using the details below.

9. Your Choices and Rights

You may:

  • Access or update your account and order information by logging into your account or contacting us.
  • Request a copy or deletion of the personal information we hold about you, subject to legal and recordkeeping exceptions (note that we may be required to retain signed waivers and transaction records).
  • Opt out of marketing emails at any time using the unsubscribe link or by contacting us.

Depending on your state of residence, you may have additional rights under applicable privacy laws, including the right to know, access, correct, or delete your personal information, and the right not to be discriminated against for exercising those rights. We do not sell your personal information. To exercise any right, contact us using the details in Section 12. We may need to verify your identity before fulfilling your request.

10. Third-Party Links

The Site may contain links to third-party websites or services that we do not control, such as our social media pages. This Policy does not apply to those sites, and we are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

The Twisted Fork, LLC 8317 Front Beach Rd., Ste 9, Panama City Beach, FL 32407 Phone: (850) 628-5175 Email: [email protected]

This Policy is governed by the laws of the State of Florida.