We do appreciate your business and the opportunity to offer you a unique culinary experience!
We understand that things happen, schedules change, kids get sick, emergencies occur, etc. and you may become unable to attend your scheduled class.
Please also understand that we are a small classroom with limited seats and our commitment to our guests and the necessary preparation for each class . This preparation includes purchased ingredients, scheduled Chefs and classroom assistants, and planning for your reservation.
All cancellations requests must be made through email in advance of your scheduled class. Please email [email protected]. Please do not call or send a message through Facebook
Although most entertainment spots such as sporting events, movie theaters or music events do not offer any type of refund or transfer ~ we do try our best to accommodate cancellations with several options.
Option #1: Send someone in your place.
If you cannot make your class, please feel free to send someone in your place. You do not need to call or email, just have your replacement let us know when they check in.
Option #2: Cancellation Made 10 Days or More from Scheduled Class Date
If your scheduled class is 10 days or more away, you can request a refund or transfer credit towards a future class. Please note that in either case there is a $15 admin/processing charge.
Please email [email protected] with your name, order number, and if you desire a refund or credit.
If you desire future class credit, we will respond with a “one time use credit code” that you can use on our website when booking your next class. Future class credit is good for six months from issue date. Please keep your code in a safe place. We do not reissue lost codes.
Option #3: Cancellation Made 9 Days or Less from Scheduled Class Date
- If your scheduled class is 9 days or less away we do not issue any refunds. However, we do offer future class credit. Please see the scale below.
- If your class is 5-9 days away you can receive 75% future class credit.
- If your class is 1-4 days away you can receive 50% future class credit.
- If this is the day of your class we do not issue any refunds or transfer credits.
There will be no refunds or credit for any “no show” reservations without prior contacting us.
Cancellation by The Twisted Fork Culinary Classroom:
Rarely we are put into a position where a class must be cancelled. It is always our last resort and we work hard to make alternate arrangements for our guests. In the event we must cancel a class,
- You will be notified prior to the class and as soon as possible by email to the address you listed at the time of registration.
- You will be given the option of receiving a credit voucher in the full amount you paid to use on a future class or a refund less the 5% processing fee.
We reserve the right to cancel classes due to chef illness, insufficient enrollment, or any other reason that makes it necessary to do so.
If we cancel a class due to inclement weather, we will notify you as soon as that decision is made to cancel.
Class Credits Overview
To get your future class credit please email [email protected] with the order number, name, and email address of the person who made the reservation. We will respond with a “one time use credit code” that you can use on our website when booking your next class. Future class credit is good for 6 months from the original class date. Please keep your code in a safe place. We do not reissue lost codes.